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* Customer Tech Support Rep, 2

Responsibilities:

Minimum Requirements
:

  • Must be able to obtain and maintain a Background Clearance (Public Trust).

  • Must have High School degree.

  • Must have 3+ years of experience with problem management, technical customer services, or in technical help desk position, supporting computers, printers, scanners, including how these pieces of technology interact with each other.

  • Working knowledge of Advanced operating/troubleshooting knowledge of Windows 7 and Windows 10 operating systems, MS Office 2016, Windows printing and printer driver installation.

  • Must be able to work independently.

  • Must possess positive, professional interpersonal skills.

  • Must have good communication skills via phone call, e-mail, voicemail, walkup, fax, or Web interface. Be able to perform proper incident handling and reporting of customer issues.

Qualifications

Preferred Qualifications
:

  • Customer and BMC Numara Footprints ticketing system experience preferred.
  • A+, Network+, or Security + certification(s) desirable.
  • Knowledge of ShoreTel Sky ACD

About the Organization

KeyW is a pure-play national security solutions provider for the Intelligence, Cyber and Counterterrorism Communities' toughest challenges. We support the collection, processing, analysis and dissemination of information across the full spectrum of their missions. We employ and challenge more than 2,000 of the most talented professionals in the industry with solving such complex problems as preventing cyber threats, transforming data into intelligence and combating global terrorism.

Clearance

Clearance Requirement:
This position requires a Public Trust Security Clearance, based on current background investigation.

KeyW is an EEO employer.
We are committed to providing fair and equal employment consideration, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

How to Apply?

Please click apply on the right.

Recruiting Point of Contact:

tracy. turner@keywcorp. com



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