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Tech Support Specialist

Prospect Sierra is a prominent East Bay independent school serving 475 students in grades K-8. Our mission states: "Prospect Sierra students are passionate about learning. Our exceptional teachers inspire students to seek deep, meaningful understanding; to develop strong academic skills; and to become creative and independent thinkers. Prospect Sierra cultivates compassion, fairness, respect, and individuality within a community that celebrates diversity, authenticity, and service." Prospect Sierra has received regional and national recognition as a leader in environmental education, social-emotional learning, diversity/inclusion, and 21st century learning.


The Tech Support Specialist is a year-round member of the technology department, which is integral to the operations of the school. The Tech Support Specialist is responsible for computer repairs/installations and A/V support throughout both campuses. The Tech Support Specialist reports to the Director of Technology and Innovation, and becomes part of a four-person technology team.


PRIMARY FUNCTIONS:
? Provide technical support over the phone, online, and in person
? Set up, maintain and troubleshoot Mac OSX, iOS, and Chrome devices and peripherals
? Install and update applications as needed, both on the device and through central management tools
? Google apps administration including user adds/changes
? Image, install, configure, move, and carry computers and projectors
? Maintain and troubleshoot printers on campus
? Assist teachers, staff, and students with technology needs and ideas
? Support administration and faculty with AV setup
? Assist in the creation and revision of documentation and tutorials focused on classroom, office or school-wide technology initiatives
? Maintain and keep up-to-date all tech support documentation including inventory and end-user docs


REQUIREMENTS
? Empathy and support for all technology users, no matter their role (student, staff, admin, faculty) or skill level (beginner or boundary-pushing expert)
? One+ years of experience in the setup, configuration, troubleshooting of desktop/notebook hardware and software (Mac OSX, iOS, Chrome and Windows)
? Excellent communication and collaboration skills are an absolute must
? Experience supporting Mac OSX desktops and laptops in a networked environment
? Minimal knowledge of TCP/IP networking, related network services (i.e., DNS, SMTP, DHCP, etc.)
? Ability to climb a ladder to service classroom projectors and similar equipment
? Must be physically able to lift up to 40 pounds


Prospect Sierra School's commitment to diversity and inclusion is reflected in our hiring process; people of color and LGBT candidates are strongly encouraged to apply.


Prospect Sierra students are passionate about learning. Our exceptional teachers inspire students to seek deep, meaningful understanding; to develop strong academic skills; and to become creative and independent thinkers. Prospect Sierra cultivates compassion, fairness, respect, and individuality within a community that celebrates diversity, authenticity, and service.




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